FAQ
Products & Sizing
We source our leather from premium tanneries in Italy, Spain, Turkey, and Ukraine, ensuring top-quality materials for our footwear. Our full-grain calfskin is carefully treated with a blend of vegetable oils for a soft, durable finish. Our suede features a water-resistant coating to enhance durability while maintaining its luxurious texture. As each pair is handcrafted in Ukraine by skilled artisans, slight variations in color and finish are natural, making each piece unique.
Our shoes are not fully waterproof, as genuine leather is naturally porous. However, our high-quality leather offers durability and can withstand light rain or mild weather conditions. For added protection, we recommend using a water-repellent spray and avoiding prolonged exposure to moisture or complete submersion.
Our goods are made in Ukraine.
Clean with a soft, dry cloth. Use a leather conditioner to maintain suppleness. Store in a cool, dry place and use shoe trees to retain shape.
For specific shoe care instructions for each style, please check our Shoe Care Guide.
To ensure that you order the correct size, please check our Size Guide.
If you need further assistance with sizing, please do not hesitate to contact us via __
If you've ordered a belt from our website, and it's too large, we recommend consulting your local cobbler to have it adjusted to your size.
Don't worry. In many cases, we're making our perennial bestsellers again. You can subscribe to the newsletter in the product card by clicking the Notify Me button and when the product is in stock, you will be notified by mail.
Ordering Online
Once you have chosen your item or selected your size, add the product to your Shopping Cart by clicking “ADD TO CART.” Your items will be in the shopping cart at the very top right. Here you can edit your shopping bag and review your purchase, then click “CHECKOUT.”
- Log in to your account, create a new account, or checkout as a Guest only via e-mail.
- Complete the Delivery information including the correct name, address and phone number of the cardholder.
- Choose the optimal Shipping method.
- Complete the payment information using either a Credit Card or PayPal.
- Review your order and press “PAY NOW”.
You will receive an order confirmation via email.
Once you placed your order, you will receive an order confirmation email which will provide your order number. It looks like #XXXX
Once an order begins processing, no changes can be made. If you would like, once you receive the order, you can create a return. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order. If you have any doubts, please do not hesitate to write to us ___
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. If you have any doubts, please do not hesitate to write to us ___
After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order. If you receive a cancellation notification, please contact Customer Service for more information.
Payments
You can pay by Stripe and PayPal. Prepaid debit/credit cards may also be accepted, depending on the results of our fraud system check and review processes are completed.
Please check our Payment Policy.
We are not able to say for certain, but the financial institution that issued the card being used at checkout can provide additional information if the payment for your online purchased was declined.
Occasionally, prepaid Mastercard or Visa debit/credit cards may be declined at checkout despite available funds. In some cases, it may be helpful to register the gift card with your specific contact information. The financial institution that issued the prepaid card may be able to provide additional information if the card was not approved for use at checkout.
CVV is a unique three-digit number for each card that is used as a means of security for online purchases.
Shipping & Fulfillment
Write a clear and concise answer to guide your customers.
Yes, we offer free shipping with for orders with a total amount equal to or greater than $150.
It may take up to 3-5 business days for your item to be packaged and shipped. Shipping itself depends on the region you ordered from.
If tracking information on the shipping carrier page for your order is not showing activity/movement for more than 5 business days, please contact Customer Service at this email ___
Returns & Exchanges
Write a clear and concise answer to guide your customers.
Write a clear and concise answer to guide your customers.
If you purchase items on Sale, it is considered a Final Sale.
Write a clear and concise answer to guide your customers.
Any other questions?
We pride ourselves on comfort, and we want you to love your shoes. If you are dissatisfied for any reason please contact us at __ so we can make it right. Or via form below.